Frequently Asked Questions
Got Questions? We’ve Got Answers
What is Alethium?
Alethium is a platform that connects wellness supply chain companies and enables safe transactions. For sellers, we help you quickly build trust with buyers. For buyers, we provide choice and visibility into non-price factors like third-party test results and other certifications. We take the risk out of transactions for both sides with escrow-style payment.
What is RapidClose?
RapidClose is Alethium's sales enablement tool designed to help salespeople CLOSE DEALS FASTER. It gives you everything you need to generate quotes and invoices within seconds of a sales enquiry. With features like product basket pricing, logistics options, EU VAT-compliant invoices, and risk-free escrow payment settlement, RapidClose is all about closing deals quickly and efficiently. See the RapidClose FAQ here.
Who can use Alethium?
Alethium is for ANY BUSINESS in the European supplements industry—brands, manufacturers, suppliers. If you're buying, producing, or selling wellness products, WE CAN HELP YOU DO IT BETTER.
How does Alethium benefit my business?
For sellers, we accelerate sales, reduce admin tasks, and provide a better customer experience. For buyers, we enhance choice, provide transparency, and keep you safe. On both sides, we eliminate busywork and risk, allowing you to focus on GROWING YOUR BUSINESS.
How do I get started with Alethium?
Sign up NOW. Create your profile, connect with new and existing partners, and get rolling. You could complete your first transactions through us TODAY. Our team will be with you every step of the way.
Can Alethium help me find new ingredients or suppliers?
YES. Alethium helps you discover trending nootropics, adaptogens, and reliable suppliers. Whatever you need, WE’VE GOT THE CONNECTIONS.
What kind of support does Alethium provide?
We provide dedicated customer support for EVERY USER. Reach out through your preferred channel—chat, Slack, email, or call—we’re here to help YOU SUCCEED.
Why should I choose Alethium over other marketplaces?
Alethium was BUILT FOR YOU and specifically for the supplements industry. We know your challenges, and we focus on transparency, quality, and TRUST. We’re here to HELP YOU WIN, not just provide a platform.
Can I track my orders through Alethium?
ABSOLUTELY. We give you the tools to TRACK AND MANAGE your orders, from start to finish. No more guessing—know exactly what’s happening with your supply chain.
What is Alethium's lab testing service?
Alethium's lab testing service offers HIGH-QUALITY, THIRD-PARTY TESTING for your ingredients and products. We partner with ACCREDITED LABS to ensure purity, potency, and compliance—helping sellers build credibility and buyers identify the best products. You can order tests anytime directly through our platform, and results will automatically show on your products on Alethium.
How can lab testing benefit my business?
Lab testing is CRUCIAL for ensuring the quality of wellness products. Alethium's testing service provides transparency in the supply chain, giving buyers confidence in tested products and allowing sellers to stand out by proving their quality. Products tested through Alethium gain visibility and prominence in buying decisions.
How do I access the lab testing service?
You can purchase testing right now as a buyer on our platform. Sign up, log in, and access the lab testing section to get started.